This Policy defines the main provisions of guarantee coverage of the company's products.
Guarantee support is a set of material, financial and organizational measures for warranty services to consumers. In order to ensure the protection of consumer rights, a service life is established for the company's products.
Service life is the period during which the company undertakes to ensure that the consumer can use the company's products for their intended purpose and be liable for significant defects.
The company's products are subject to a guarantee period - the period during which, in case of defects, the company is obliged to satisfy the consumer's claims for elimination of defects, replacement of defective products or payment of their cost. The warranty period is calculated from the date of sale. In the absence of the store stamp and the date of sale, the warranty period is calculated from the date of manufacture of the product.
* Claims regarding the quality of shock absorbers will not be accepted if:
The product passport is missing
Not filled out
or missing guarantee card
or missing guarantee card
The shock absorber and the passport (guarantee card) do not correspond to each other
In the guarantee card, in the application, in the seller's letter or in the attached defective statement by the seller
defect not specified
defect not specified
The product was repaired and (or) finalized by the consumer
The product has been damaged
as a result of improper installation, operation, traffic accident, force majeure, participation in a rally or race, untimely maintenance of the vehicle rallying or racing, untimely maintenance of the vehicle
as a result of improper installation, operation, traffic accident, force majeure, participation in a rally or race, untimely maintenance of the vehicle rallying or racing, untimely maintenance of the vehicle
The product was installed in violation of the requirements for its applicability set forth in the data sheet
The shock absorber is serviceable, but worked in the vehicle's suspension when paired with a defective shock absorber
The product was installed on a faulty suspension system
The product has no defect (defect) caused by the fault of the manufacturer
Product sold at the end of its useful life
- The shock absorbers were installed at specialized service stations.
- The vehicle is equipped with 2 or 4 new STAHL shock absorbers (in pairs per axle), at the same time the protective kits (bumpers + dust covers) are replaced, the running gear of the vehicle is brought to a proper condition (the running gear is diagnosed and faults of suspension elements associated with shock absorbers* are eliminated).
* The decision on the necessity of replacing springs, upper supports and other suspension components is made by the workshop technician based on mileage data, scheduled replacement dates set by the vehicle manufacturer, company recommendations for repair and maintenance of the vehicle's suspension, and after diagnostics of the condition of the suspension and its components.
Shock absorbers of the same STAHL series must be installed on one axle of the vehicle. Repeated use of the protective kit (dust cover and bumper) is not permitted! The consumer must take care of maintaining the protective sets (bumpers + dust covers) in proper condition.
*- does not apply to vehicles used for commercial purposes. The company reserves the right, at its discretion, to expand its obligations to the consumer beyond those required by law and the obligations set forth herein.
Shock absorbers of the same STAHL series must be installed on one axle of the vehicle. Repeated use of the protective kit (dust cover and bumper) is not permitted! The consumer must take care of maintaining the protective sets (bumpers + dust covers) in proper condition.
*- does not apply to vehicles used for commercial purposes. The company reserves the right, at its discretion, to expand its obligations to the consumer beyond those required by law and the obligations set forth herein.
Guarantee obligations
The company accepts claims only from its direct partners. Quality claims are accepted only if defects are detected and the claim is filed within the service life of the product.
Guarantee and service policy
In case of failure to notify the manufacturer of any faults detected in due time, the manufacturer reserves the right to refuse to satisfy all or part of the claims made. In case of return, only fully completed products will be accepted (packaging is part of the set). Liability under the warranty is limited to these obligations, unless otherwise defined by law. After the expiry of the specified service life, the manufacturer is not liable for the safety of the product.
